FAQ

Float is a buy now pay later platform that lets you split purchases over up to 24 interest and fee-free* monthly installments using the available limit on your existing Visa or Mastercard credit card, without any application or credit check.

You get to enjoy your purchases today, pay for them over time and you don’t take out any extra credit to do so, either.

*Your standard credit card terms and conditions will still apply.

The benefits of Float are simple:

Float splits your purchase into easy-to-manage, bite-size monthly installments (as opposed to charging you the full amount up-front like a regular credit card transaction). In short – we buy you all the time in the world to settle your credit card balance. This is especially useful for those BIG value purchases.

• Float never charges you additional interest, fees, or late fees*.
• Float helps you to use your existing credit on your credit card in the best way possible, so you’re not taking on any new credit.
• The cherry on top? You still get all your rewards points for using your credit card!

*Your standard credit card terms and conditions will still apply.

Absolutely. ‘Float Anywhere’ gives you the same frictionless, flexible, and financially responsible experience, no matter where you’re purchasing from. Just ask the merchant for a Float QR code or payment link and you’ll be able to pay in interest-free* installments within seconds.

*Your standard credit card terms and conditions will still apply.

Yes – keeping your information secure is a top priority for us.

Float uses a PCI DSS Level 1 certified processor (the highest level of credit card data security standards) to handle your credit card data. This means we never store your credit card details and they always remain safely and securely encrypted. Float also makes use of 3D Secure to approve your initial payment authorization, for an added level of security.

For full details of our Privacy Policy click here.

You can use Float in 3 easy steps. There is no application and no credit check. 

1. Select Float as your payment option at checkout. 
2. Choose your number of installments. 
3. Enter your credit card details and Float it! 

At the time of purchase, the full purchase amount will be reserved on your credit card, but only the first interest-free* installment will be charged. The remaining installments are charged on the same day each month. As you pay each monthly installment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.

*Your standard credit card terms and conditions will still apply.

To pay with Float, all you need is the following:

• A Visa or Mastercard credit card (no debit cards).
• The full purchase amount available on your credit card.

No – when you use Float to make a purchase, there is no application or registration whatsoever.

Because Float uses your existing credit card, we only require your credit card details and that you have the full amount of your purchase available on your credit card. Simple as that.

The number of installments depends on what our merchant partners decide to offer their shoppers. This can range from 2 – 24 monthly installments.

Float does not impose any limits on the size of purchases – we simply work within the available limit on your credit card. The bigger your available limit, the bigger the purchase you can make!

However, some merchants set their own maximum purchase value for Float transactions. Please contact them directly if you’d like to make a purchase larger than their maximum purchase value.

Float works with any Visa or Mastercard credit card. As with any other credit card purchase, you need to ensure that you have the full purchase amount available on your credit card.

Yes, we do!

Float works with any Visa or Mastercard credit card, even if it is a business credit card.

No. Float only accepts Visa and Mastercard credit cards with the full purchase amount available in your balance.

You must ensure that you have a valid Visa or Mastercard credit card with the full purchase amount available in your balance. Remember, debit cards, cheque cards, and hybrid cards are not accepted.  

Yes!

Float never charges interest or fees* – even if you miss a payment. Please note that even though we buy you all the time in the world to settle your credit card balance, your credit card issuer will charge interest and other fees if you do not settle your credit card balance in time.

*Your standard credit card terms and conditions will still apply.

Yes!  

Because you are using your existing credit card, you still get your rewards for making card payments.  

No. 

Because Float does not issue you with any new credit, we do not run credit checks and there is no additional impact on your credit score. 

As Float uses your existing credit on your credit card, rather than issuing you new credit, there is no additional impact on your credit score.

In fact, when you pay with Float, your credit card utilization (the amount of credit used on your card) is minimized to only the monthly installment amount. Low utilization looks great on your credit record – and so does settling your credit card balance each month! Float helps you to achieve both.

The first installment is charged on the day of the purchase and on the same day each month until your purchase is fully paid. 

You have not been charged the full amount. At the time of purchase, the full purchase amount will be reserved on your credit card, but only the first interest-free* installment will be charged. The remaining installments are charged on the same day each month. As you pay each monthly installment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid. 

*Your standard credit card terms and conditions will still apply.

• A reserve (also known as a pre-authorization) is a hold against the credit you have available to spend on your credit card. It is not a charge and is interest-free*.
• This ensures you don’t overspend on your card and helps you to meet your installment repayments.
• As you pay each monthly installment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.
• The reserve will be renewed in between each installment. You will receive reminders from 7 days before the reserve is renewed.​
• You may receive a message from your bank each time funds are reserved, and the reserve may appear as “pending” or “uncleared” in your account.

As Float works with your existing credit, and doesn’t issue you new credit, the reserve makes sure you have the full purchase amount available on your credit card. As you pay each monthly installment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid. This ensures you don’t overspend on your card and helps you to meet your installment repayments.

Remember:

• The reserved amount is not a charge and is interest-free*.
• The reserve will be renewed in between each installment, not on the installment date.
• You will receive reminders from 7 days before the reserve renewal date.
• You may receive a message from your bank each time funds are reserved, and the reserve may appear as “pending” or “uncleared” in your account.

*Your standard credit card terms and conditions will still apply.

The reserve will be renewed in between each installment, not on the installment date. ​ You will receive reminders from 7 days before the reserve renewal date.

The reserve will be on hold against your credit card until your purchase is fully paid. As you pay each monthly installment, the amount reserved will reduce to the remaining balance of the purchase until your purchase is fully paid.

Please note that your bank may automatically release the reserved funds back into your available balance before it is renewed. However, you are still required to keep the remaining balance of your purchase available on your card throughout your installment plan.

If the current reserve still appears as “pending” or “uncleared” in your account, don’t worry. It will be automatically released by your bank, but can take up to a few days or more to reflect in your account.

If the previous reserve still appears as “pending” or “uncleared” in your account, don’t worry. It will be automatically released by your bank, but can take up to a few days or more to reflect in your account.  

Installment amounts are deducted from the reserved amount, not over and above it. However, some banks reflect the installment and the reserve as separate amounts.  

Installments are your monthly repayments for your purchase that are charged to your credit card. 

A reserve (also known as a pre-authorization) is a hold against the credit you have available to spend on your credit card. It is not a charge and is interest-free*. This ensures you don’t overspend on your card and helps you to meet your installment repayments. 

*Your standard credit card terms and conditions will still apply.

The reserve expires after a certain amount of time (the amount of time depends on the type of credit card you are using) and it needs to be renewed to ensure we have a continuous guarantee of future payments. Because the time it takes for a reserve to expire is generally up to a few weeks (often less than a month), the reserve needs to be renewed more frequently than the installments are charged.

You will receive reminders from 7 days before the reserve renewal date.

The reserve expires after a certain amount of time (the amount of time depends on the type of credit card you are using) and it needs to be renewed to ensure we have a continuous guarantee of future payments. Because the time it takes for a reserve to expire is generally up to a few weeks (often less than a month), the reserve needs to be renewed more frequently than the installments are charged.

As the reserve is renewed more frequently than your monthly installments, this means that the reserve may sometimes be renewed twice in the same month.

You will receive reminders from 7 days before the reserve renewal date.

We will always email you reminders about upcoming installments or reserves before they are due, so please make sure you have enough balance left on your credit card to allow for these. It’s important to note that the reserve will be renewed in between each installment, not on the installment date. 

If a payment or reserve is unsuccessful, you will be given 7 days to make sure you have a valid credit card with enough balance. During this time, we will reattempt to collect the installment or renew the reserve.  

After 7 days, if we are unable to collect the installment or renew the reserve, we will charge the previously held reserve on your card for the remaining balance of your purchase and your installment plan will be complete.  

Float emails you a monthly statement for your remaining installments and gives you access to the Float Shopper Portal where you can view your installment plans whenever you want. 

You can also check your monthly credit card statements, or online banking, to see the monthly charges deducted by Float for your purchases. Remember, the outstanding balance of your purchase is reserved throughout the installment plan, until it is fully paid, so you may also see a “pending” or “uncleared” transaction for that amount. This is not a charge and is interest-free*. 

*Your standard credit card terms and conditions will still apply.

No.

Your installment plan schedule is set up at the time of purchase, and the remaining installments are charged on the same day each month. This date cannot be changed.

Your credit card statement will show the monthly installment charge for that month. Because the installment amount is deducted from the reserve amount, your bank may reflect your installment charge on the reserve renewal date.

Some banks reflect the reserve amount as a separate amount in your credit card statement under “Transactions Not Yet Processed”.

Absolutely! Float encourages good financial behaviour, and we believe settling early is exactly that. If you would like to settle early, please contact us at [email protected].

You will be emailed your login details for the Float Shopper Portal immediately after your purchase, where you can view your Float account. This link will expire after 24 hours, so if you did not access the Float Shopper Portal in time, please retry by using the same email address linked to your installment plan and click on “Forgot Password?”.

Please contact your bank immediately to cancel or freeze your credit card.

If your credit card needs to be replaced, you will also need to update your credit card details with Float, which you can do via the Float Shopper Portal. Please be sure to use a valid Visa or Mastercard credit card, with the full remaining balance of the purchase available on your card. If successfully updated, the remaining balance will be reserved on your new credit card.

You can still pay in installments using Float, even if your credit card is going to expire during the installment plan. From one month before your credit card expires, we will email you regular reminders to update your credit card. You can update your credit card details via the Float Shopper Portal. If you do not update your credit card details during your installment plan, the remaining balance of your purchase will be captured from your credit card.  

Yes.

You can update your credit card details via the Float Shopper Portal at any time. Please be sure to use a valid Visa or Mastercard credit card, with the full remaining balance of the purchase available on your card. If successfully updated, the remaining balance will be reserved on your new credit card.

Float provides a platform to the merchant that allows them to offer interest-free* instalment plans to their shoppers. 

The merchant is solely responsible for your order in line with their terms and conditions. As such, any issues with your order are handled by the merchant you purchased from, so please contact them directly. Your installment plan will continue until the merchant instructs us otherwise. 

However, if there are any issues with your installment plan, we are here to help you, always!  

*Your standard credit card terms and conditions will still apply.

Returns or refunds must happen directly with the merchant where you made your purchase. They will process your request within their normal refund/return policy. Once the merchant has approved the refund, they will notify us and we will adjust your installment plan or refund money back to you. 

Please contact the merchant you made your purchase from as we are not authorized to cancel your plan. They will process your request within their normal refund/return policy.  

Unfortunately, not.  

Refund queries are approved and handled by the merchant you bought from and we have no authority to approve a refund on their behalf.  

If there’s a problem with an item or service you bought and the merchant is refusing to refund you, please let us know and we will do our best to assist you.    

Your installment plan will continue until the merchant instructs us otherwise.